Service Level Agreements (SLAs) is so important for each company. If you need to move cloud it became more important for your IT structure.

Oracle Cloud provides Service Level Agreements (SLAs) to ensure the availability and performance of its cloud services. The specific SLAs offered by Oracle Cloud can vary depending on the service and the service level chosen by the customer.

Here are some key points to understand about Oracle Cloud SLAs:

Availability SLAs: Oracle Cloud guarantees a certain level of availability for its services, which is typically measured as a percentage of uptime within a given month. For example, the SLA for Oracle Compute service guarantees 99.95% availability for instances running in the cloud. If the service fails to meet the specified availability threshold, customers may be eligible for service credits as compensation.

Performance SLAs: Oracle Cloud also offers performance SLAs for certain services. These SLAs define specific performance metrics, such as response time or throughput, and the guaranteed levels for those metrics. If the service fails to meet the specified performance thresholds, customers may be eligible for service credits.

Service Credit Compensation: When Oracle Cloud fails to meet the SLA commitments, customers may be eligible for service credits as compensation. These service credits are typically provided as a percentage of the monthly service fees and can be used toward future services or invoice offsets.

Terms and Conditions: The specific terms and conditions of the SLAs, including eligibility requirements and exclusions, are detailed in the Oracle Cloud SLA document. It’s essential to review the SLA document for the specific services you are utilizing to understand the scope of the SLAs and the procedures for claiming service credits.

It’s important to note that SLAs may vary based on the specific Oracle Cloud service, service level, and the region in which the service is deployed. Therefore, it is recommended to refer to the official Oracle Cloud SLA documentation for the most up-to-date and accurate information regarding SLAs for the services you are interested in or currently using.